Melov Returns & Exchanges Policy:
Return Policy:
To process a return, please make sure that all items have their original tags on and are in their original condition, unworn, unwashed, unused, unaltered, with no odors, tears or stains.
Melov offers up to 30 days to return your purchase! you get 15 days to return your purchase for either store credit or your original payment method. Past that 15 day period you get an additional 15 days to return your items for store credit only!
In the event of non-compliance with our return policy, the returned item(s) will be considered as inconsistent with our returns policy and it will not be reimbursed. In the event of non-compliance the return will be rejected by our teams.
(Un-Returnable Items) The following items cannot be returned :
Gift cards
That's Right you can now return any product purchased from Melov! All items are eligible for refunds within our policy limits.
The item I received is damaged!
If the purchased product is faulty, reach out to us within 14 days of the delivered date and we will make sure to get that sorted for you as soon as possible.
What are the refund options?
Refund to the original payment method
Refund to store credit
How do I ship back the items?
United States Orders: To return a product, visit our returns center and follow our returns instructions. One completed place the product in a shipping poly mailer or small box, stick the provided shipping label on it and drop it off at your local postoffice (USPS)
For further information and instructions or any queries please reach out to our customer support at business@melov.net
Cost of Return?
United States: All Domestic United States Returns are free if customers choose to receive a refund in the form of store credit. Customers requesting a refund to their original payment method will be charged a flat $5 (USD) fee. This fee will be deducted from your original refund value.
If the product received is defective, or if you receive an incorrect item the cost of the return is taken by Melov and not the customer.
Exchanges:
Melov offers exchanges for specific items. The availability of exchangeable items is dependent on the item itself. These items may be eligible for exchange for a different size, color or even a whole different item. These can be seen in our returns and exchange portal where you can try this on your own side by clicking on your order and selecting exchange.
The following items are not eligible for exchange:
Gift cards
Store wide Sale:
All sale items are refundable for store credit.
Can I track the status of my parcel ?
Click here to track your package!
How soon will I get my refund?
Once your return is dropped off at our warehouse give us 4-5 Business to process your return. All refunds go to the original method of payment & all Store Credits will be sent to you via email. You will receive an email notification once your return is processed. Refunds to original payment methods will be received in 2-5 business days depending on your bank and the speed of transactions through that banking system.
My question is not addressed...
If you have any queries regarding return or refund, reach out to us at business@melov.net
Black Friday Shipping times will vary as all shipping services have extended expected delays for shipping due to over saturation of the system. Please expect up to 4 additional days for shipping.
All items ordered during black Friday can be returned however they may only be returned for store credit (this begins on Friday the 25th of November at 12:00am and ends on Tuesday November 29th at 12:00am).
Here is how you process your return:
All you need is your order# (your order number is found in the confirmation email that you recieved from us when your placed your order).
You need the email that you used to place the order (the email used to received the confirmation email).
Then tap this link to start Generating a Return Label “Generate a return”.
Once on the page go ahead and enter your order # and your email and follow the on screen instructions.
A return shipping label will automatically be emailed to you when you have completed the on screen instructions
If you do not receive the Return Label within 10 minutes in your email please reach out to us at business@melov.net
My question is not addressed...
If you have any queries regarding return or refund, please reach out to our customer support at business@melov.net
MELOV APPAREL LLC
